Privacy Policy

Effective as of: March 26, 2025

This Privacy Policy explains how Papersoft (referred to as “Journia”, “we”, “us” or “our”) collects, uses, shares, and protects your personal information when you use our mobile application, website, and any related services (collectively, the “Services”).

By using Journia, you agree to the practices described in this policy. We are committed to privacy, transparency, and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other regional privacy laws in the United States.

1. Information We Collect

We collect personal information in the following categories:

a) Information You Provide to Us

• Account Data: Email address, name (optional), login credentials (e.g., Google or Apple ID)
  
• Journal Content: Written entries, voice notes, mood selections, metadata like timestamps
  
• Support Requests: Email, user ID, message content
  
• Feedback or Surveys: Responses you voluntarily submit
  

b) Information Collected Automatically

• Usage Data: Feature usage, session duration, device language, app version
  
• Device Info: Operating system, device type, crash reports
  
• Log Data: IP address (pseudonymized), time zone, app activity
  
• We do not use tracking for advertising or retargeting.
  

c) Payment and Subscription Data (if applicable)

• Transactions are processed by their respective stores. We only receive pseudonymized data (e.g., transaction ID, amount).
  
• Journia never stores your credit card or billing information.
  

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
  
• To provide and improve journaling features and AI-generated reflections
  
• To track your journaling history and mood evolution
  
• To generate personalized insights and challenges
  
• To respond to support and feedback requests
  
• To ensure the functionality, stability, and security of the app
  
• To comply with legal obligations and prevent misuse
  

We do not use your personal information for advertising, profiling, or algorithmic decisions with legal impact.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

• Performance of a contract: To provide you with core app features and manage your account
  
• Legitimate interest: To analyze app usage and improve user experience
  
• Legal obligation: To comply with tax or fraud laws (if subscriptions are offered)
  
• Consent: When you voluntarily provide optional data (e.g., feedback, surveys)
  

4. Data Retention

We retain personal data only for as long as necessary:

• Journal entries and account data: Until deleted by the user or account closure
  
• Support communications: 12 months after last contact
  
• Usage analytics: 12 months, then anonymized
  
• Crash logs: 6 months
  
• Payment-related data (pseudonymized): 5 years if required by law
  

You may delete your data at any time in the app or by contacting us at admin@journia.me.

5. How We Share Your Information

We do not sell or share your personal data for advertising purposes.

We only share personal data with:

• Service providers: Hosting, analytics, authentication (bound by data protection agreements)
  
• Legal authorities: If required by law, court order, or governmental request
  

6. Your Rights

Depending on your region, you have the right to:

• Access, correct, or delete your data
  
• Withdraw your consent
  
• Object to or restrict processing
  
• Receive a copy of your data (data portability)
  
• Not be subject to automated decisions
  
• File a complaint with a supervisory authority (GDPR)
  

To exercise any right, contact us at admin@journia.me. We will respond within 30 days.

7. Data Security

We apply technical and organizational measures to protect your data:

• Secure servers located in the European Union
  
• Encryption in transit and at rest
  
• Access controls and audit logs
  
• Data minimization principles
  

8. International Data Transfers

If we transfer your data outside the EEA or the U.S., we rely on:

• Standard Contractual Clauses (SCCs)
  
• Adequacy decisions by the European Commission
  
• Contracts ensuring equivalent protection
  

9. Children’s Privacy

Journia is not intended for users under the age of 16. We do not knowingly collect data from minors. If you believe your child has used the app, contact us to request deletion.

10. California Privacy Notice (CCPA / CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: What personal data we collect and why
  
• Right to Delete: Request deletion of your data
  
• Right to Opt-Out: We do not sell or share your data
  
• Right to Correct: Update inaccurate information
  
• Right to Limit Use of Sensitive Data: We do not collect sensitive personal data unless you voluntarily include it in entries
  

You may exercise these rights by contacting us at admin@journia.me.

We do not sell or share personal data as defined under California law. We do not discriminate against users who exercise their rights.

11. Virginia, Nevada, and Other U.S. States

If you reside in Virginia, Nevada, or other U.S. states with privacy legislation:

• You have the right to access, correct, delete, or opt-out of personal data processing
  
• We do not sell or monetize your personal data
  
• Requests may be submitted via admin@journia.me
  

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you within the app or via email. Continued use of Journia after such changes constitutes acceptance.

13. Contact Us

If you have any questions or requests about this Privacy Policy or your personal data, you can contact us at:

admin@journia.me
Papersoft – C. Alonso de Ojeda 2, 28660 Boadilla del Monte, Madrid, Spain